This Privacy Policy explains how Mynt Real LLP ("we", "us", "our", "Company") collects, uses, stores, and protects your personal information when you interact with our platforms, including mnrteam.com, the VGK4U partner programme, Royalev EV dealership network, Har Ghar Solar programme, and all associated mobile applications and services.
1. Who We Are
Mynt Real LLP is a limited liability partnership registered in India, operating the following business verticals:
- Myntreal Real Estate Marketplace — property listings, enquiries, and real estate advisory
- VGK4U Partner Programme — commission-based direct sales and referral network
- Royalev EV Dealership Network — electric vehicle sales and accessories across Andhra Pradesh & Telangana
- Har Ghar Solar — residential and commercial solar energy solutions
- MNR Care / VGK Care — customer relationship management and after-sales support
Registered Address: D No 11-87, Sy No 156/1, Mainroad, Saripalli, Pendurthi mandal, Visakhapatnam, Andhra Pradesh – 531173 | GSTIN: 37ACFM9S86Q1Z0
2. Information We Collect
We collect the following categories of personal information:
- Identity Information: Full name, date of birth, gender, photograph
- Contact Information: Mobile number, email address, residential/business address, city, state, PIN code
- Financial Information: Bank account details, UPI ID, PAN number, GSTIN (for partners/vendors)
- Government ID: Aadhaar number (masked), PAN card number — collected only for KYC/partner onboarding
- Property & Transaction Details: Property preferences, budget range, enquiry details, purchase/rental history
- Business Information: Business name, nature of business, years of operation (for vendor/partner registration)
- Device & Technical Information: IP address, browser type, device type, operating system, pages visited, time spent
- Communication Records: Messages, call logs, enquiry history, support tickets
- Lead Form Responses: Information submitted through Facebook Lead Ads forms or website enquiry forms
3. How We Collect Information
We collect information through:
- Website registration, login, and profile completion on mnrteam.com
- Facebook Lead Ads forms and social media interactions
- WhatsApp and SMS enquiries sent to our business numbers
- Telephone calls to our sales and support teams
- In-person visits to our offices or partner dealership locations
- Partner/vendor onboarding forms and KYC submissions
- Cookies, pixel tracking, and analytics tools on our website and apps
- Referrals from existing customers or partners
4. How We Use Your Information
Your information is used for the following lawful purposes:
- Providing and personalising our services to you
- Processing property enquiries, EV sales enquiries, and solar consultation requests
- Communicating with you via phone, SMS, WhatsApp, or email about your enquiries
- Registering and managing your account on mnrteam.com or VGK4U platform
- Processing commission payouts, wallet transactions, and financial settlements for partners
- Conducting KYC and identity verification as required by law
- Sending promotional offers, product updates, and service announcements (you may opt out)
- Improving our website, applications, and service quality through analytics
- Complying with legal obligations under Indian law including GST, income tax, and other regulations
- Fraud prevention, dispute resolution, and enforcement of our agreements
- Training our staff and improving customer service
5. Sharing Your Information
We do not sell your personal data to any third party. We may share your information only in the following circumstances:
- Partner Network: Your enquiry may be shared with the relevant VGK partner, Royalev dealership, property agent, or solar installer in your area to fulfil your request
- Service Providers: Trusted third-party vendors who assist with payment processing, SMS/WhatsApp delivery, cloud hosting, and analytics — bound by confidentiality agreements
- Financial Institutions: Banks and payment gateways for processing transactions
- Legal & Regulatory Authorities: When required by law, court order, or government directive
- Business Transfers: In the event of a merger, acquisition, or restructuring of the Company, your data may be transferred to the successor entity
- Consent-Based Sharing: Any other sharing that you explicitly consent to
Facebook Lead Ads: When you submit a lead form on our Facebook pages, your information is received by us through Facebook's Lead Ads platform under Meta's terms of service. We use this information solely to contact you regarding your enquiry.
6. Data Storage & Security
Your data is stored on secure servers located in India. We implement industry-standard security measures including:
- 256-bit SSL/TLS encryption for all data in transit
- Encrypted storage for sensitive fields (bank details, government IDs)
- Role-based access controls — only authorised staff can access personal data
- Regular security audits and vulnerability assessments
- Automatic session timeouts and two-factor authentication for staff accounts
We retain your data for as long as your account is active or as required by applicable law (typically 7 years for financial records under Indian law). You may request deletion of non-legally-required data at any time.
7. Cookies & Tracking
We use cookies and similar tracking technologies to:
- Keep you logged in to your account
- Remember your preferences and settings
- Analyse website traffic and user behaviour via Google Analytics
- Run targeted advertising campaigns on Facebook, Google, and other platforms
You can control cookies through your browser settings. Disabling cookies may affect certain features of our website. We use the Facebook Pixel for conversion tracking and audience retargeting on our Facebook pages.
8. SMS & WhatsApp Communications
By submitting your phone number on any of our platforms or lead forms, you consent to receive:
- Transactional SMS for account activity, OTPs, and payment confirmations
- WhatsApp messages from our business accounts regarding your enquiry
- Promotional SMS about new properties, EV offers, solar schemes, and partner programme updates
To opt out of promotional messages, reply STOP to any SMS or contact us at the details in Section 13. Transactional messages cannot be opted out of as they are essential for service delivery.
9. Your Rights
As a user/customer of Mynt Real LLP, you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Correction: Request correction of inaccurate or incomplete data
- Right to Deletion: Request deletion of your data (subject to legal retention requirements)
- Right to Withdraw Consent: Withdraw consent for marketing communications at any time
- Right to Data Portability: Request your data in a structured, machine-readable format
- Right to Complain: Lodge a complaint with the relevant data protection authority
To exercise any of these rights, contact our Grievance Officer at the details in Section 13. We will respond within 30 days.
10. Third-Party Links
Our website and communications may contain links to third-party websites including property portals, government websites, and partner websites. We are not responsible for the privacy practices of these websites. We recommend reading their privacy policies before submitting any personal information.
11. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will delete such information promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify registered users via email or in-app notification for significant changes
- Post a notice on our website homepage for 30 days following major updates
Continued use of our services after changes are posted constitutes acceptance of the updated policy.
13. Grievance Officer & Contact